Locked out, and locked in to your access control system?
Locked Out, and Locked In…
Review by Dylan K, April 2021
Imagine you’ve just bought yourself a new vehicle. Nothing too outlandish, just a Toyota Landcruiser, or Ford Ranger. One that is reliable, with great reviews, plenty of spare parts – everything you need in a vehicle.
You used a vehicle broker, as you were told that they’d get you a better deal, and to this point, it definitely seems that way. As you’re being handed all of the vehicle’s bits and pieces at the dealership, everything seems normal.
You’re so excited to get in the car and enjoy that new car smell.
It’s not until you get home, that you realise that you didn’t receive your spare key.
You also find the glove box is locked, and you don’t have the key for that either.
The next day, you ring the dealership. The person on the phone explains that all is well, that you don’t need the spare key, or the key to the glove box, as they will be looking after your vehicle for you.
“Whenever you need something, just call and we will be there.”
Initially it seems a little odd, but seeing that there is a warranty on the vehicle anyway, and you usually have your vehicles serviced by the dealership during the warranty period, you don’t think much of it, you don’t ask anymore questions and accept the explanation.
Now, fast-forward 12 months.
Your warranty is ending, and you’re looking forward to getting your spare key.You’ve needed it a couple of times, and having to call the dealership each time to get it has been a pain.You’re also looking forward to taking your vehicle to the family mechanic for it’s regular servicing, as the dealership has been slow to react when you’ve called them, and taken unusually long to fit you in.You’ve been using the family mechanic for years, and you know he’ll look after your vehicle just as well, if not better than the dealership.
You call the dealership to request your items, and you’re put through to a manager who repeats what you’d heard already before, “you don’t need the spare key, or access to the glove box, as we’re looking after it for you”.You press a little harder until the manager explains that you actually can’t have the spare key, or access to the glove box, as they’re registered to the dealership, and not actually owned by you.
If you’re an:
Owners Corporation Committee
An Owners Corporation Manager
Work as a Building Manager
A Facility Manager
in any of Melbourne’s apartment or office buildings, you likely know this story. But it’s not your vehicle that you’re locked out of, it’s your Access Control system.
You’ve been unknowingly caught in a trap.
Replace the dealership in this story, with a Security Integrator (SI). Replace the vehicle broker, with a Project Manager, or Contract Administrator who engaged the SI, without understanding the implications it was going to have on the end-user.
We see it day-in, day-out.
A frustrated Owners Corporation Manager, Building Manager, or Facility Manager is struggling to get a response from the Security Integrator who installed the system, and when they do, the lead-time for someone to attend is agonising. They’re also sick of being charged exorbitant amounts, for a piece of plastic. They think “surely it doesn’t have to be this way”, and they’re right, it doesn’t!
The system installed isn’t anything alien, it’s a high-quality, open platform Access Control system, from a reputable manufacturer. The problem lies with the Card Readers. The Card Readers that have been installed, are what we call ‘High Security’.
The idea, is that we register an individual encryption, to an individual ‘end-user’. The encryption can then be used across multiple sites and systems, held by that end-user, and the procurement of cards and/or fobs, can be managed by the SI’s and suppliers, chosen by the end-user.
Where did it go wrong?